Frequently Asked Questions (FAQs)

Garten offers lease terms ranging from 9 to 16 months, based on availability and daily pricing.

Application and administrative fees are one-time, non-refundable charges and are separate from base rent and security deposits.

• Application Fee: $75 per screened applicant

• Administrative Fee: $250

Any replacement, incidental, or administrative fees incurred after move-in are charged in addition to base rent and will be billed on the following month’s statement.

Security deposits are separate from base rent and fees and are determined by screening results:

• Standard Approval: $300

• Conditional Approval (Mid-Level Credit): $600

• Conditional Approval (Low-Level Credit): One month’s base rent

Deposits are due prior to move-in.

Yes. In addition to your base rent, residents are responsible for required monthly fees, which are billed separately and may include:

• Bulk Internet: $85/month provided via Spectrum

• Valet Trash: $32/month

• Pest Control: $5/month

• Tenant Liability Insurance: $14/month (Popic – required)

  • Optional Personal Contents Coverage:  $4/month for $5K coverage or $6/month for $10K coverage

• Utility Billing Service Fee: $4.50/month

• Utility Billing Set Up Fee: $5.73, One time charged on first bill from RUMBS. Included on Welcome letter 

• Utility Final Bill Fee: $5.73, One time charged on final bill from RUMBS at move out. 

• Water / Sewer: Billed monthly via RUBS and added to statement. Varies by usage

If electricity is not transferred into the resident’s name at move-in, a Vacant Services Fee of $28.67will be charged in addition to base rent and utility usage.

Utilities are not included in base rent unless explicitly stated. Residents are responsible for all applicable utilities, billed in addition to base rent, including:

• Electricity: Set up and paid directly by the resident

• Water & Sewer: Billed monthly through a utility billing program (RUBS) and added to statement

• Utility Billing Set-Up Fee: $5.73(one-time, billed on the first statement)

• Final Utility Fee: $5.73 (one-time, billed on the final statement at move-out)

Utility charges vary based on usage.

Internet service is not included in base rent. Garten provides bulk high-speed internet & TV Streamingfor a required fee of $85/month, billed separately.

Renewal offers are sent approximately 90 days before the lease end date through the Resident Portal. Renewal rates are based on current market conditions. A 60-day written notice is required if you choose not to renew.

A hard hat tour is a guided walkthrough of Garten while the community is still under construction. It gives you an early look at floorplans, amenity spaces, and the overall layout before the property officially opens. To schedule a hard hat tour, simply contact our leasing team or complete the form on our website. Availability may be limited, so we recommend booking in advance.

Yes, Garten is currently pre-leasing for Summer 2026. You can join our priority list, explore available floorplans, and schedule a hard hat tour to experience the community before it opens.

Pre-leasing allows you to secure your apartment before the community officially opens. During this phase, you can review floorplans, pricing, and availability, tour the property through a hard hat tour, and complete the application process to reserve your future home.

While we are targeting a Summer 2026 opening, construction timelines can occasionally adjust. If anything changes, our team will keep you informed every step of the way and provide updates as they become available.

Yes. Garten provides 24/7 emergency maintenance for qualifying after-hours issues. Routine maintenance requests can be submitted through the Resident Portal.

For after-hours emergencies, residents may call the leasing office number and follow the automated prompts to page the on-call maintenance team.

Examples include:

• Major leaks or flooding

• AC not working in extreme temperatures

• Fire hazards

• Sewer backups

• No running water

For life-threatening emergencies, always call 911.

Emergency issues receive immediate attention. Routine requests are handled as quickly as possible based on priority.

Written approval from management is required for any modifications. Residents may paint but must restore original paint color at move-out (fees may apply).

Yes. Garten is a pet-friendly community.

• 1st Pet Fee: $350 (due at move-in)*

• 2nd Pet Fee: $150 (due at move-in)*

• Pet Rent: $25/month per pet

• Maximum Pets: 2

Additional charges include:

• Pet Waste Fine: $300.00  per occurrence. Repeat offenders will be issued lease violation cure/non cure notices 

• Pet Finders Fee:  $200.00.  If a pet is found unregistered during inspection or otherwise- finders fee will be issued in addition to the pet fee. 

*Breed restrictions apply. All pet-related charges are in addition to base rent and billed separately. All pet fees are one-time, nonrefundable charges and are considered fees, not deposits. Please contact the leasing office for further detail.

A valid government-issued photo ID is required for all adult visitors.

Applicants must earn at least three times the monthly rent based on their gross income (income before taxes and deductions), not their net income after taxes.

We do not have a minimum credit score requirement, but an applicant’s credit report will determine the security deposit amount. Security deposits are separate from base rent and fees and are based on screening results as follows:

• Standard Approval: $300

• Conditional Approval (Mid-Level Credit): $600

• Conditional Approval (Low-Level Credit): One month’s base rent

Security deposits are due prior to move-in and must be paid in full before the lease begins.

No, only the qualified applicant can live on the property. All leaseholders must individually qualify.

Yes. Security deposits are refundable minus unpaid balances or damages beyond normal wear and tear.

Yes, we do offer this option. You’ll need to register and qualify through Flex, then select our property during the sign-up process. Flex lets residents split their rent into smaller payments and offers flexible rent payment options. You can visit their website here: https://getflex.com/

Base rent is due on the 1st of each month. Rent does not include utilities, fees, or additional services unless specifically stated in the lease.

On the 6th, a late fee of 5% of base rent applies if rent is not paid in full by the applicable grace period outlined in the lease.

Rent and applicable fees may be paid through the Domuso Portal or via bank bill-pay.

Yes. Residents must maintain renter’s insurance with a minimum of $100,000 liability coverage. Insurance is billed separately from base rent at a rate of $14 per month via Popic. Optional personal content coverage is available and provided for an additional $4 per month for $5K content coverage or $6 per month for $10K content coverage.

Yes. Returned or declined payments are subject to a $35 NSF fee, billed in addition to base rent on the following month’s statement.

Residents may bring up to 2 guests into amenity spaces. Guests must be accompanied at all times. Overnight guest stays allowed up to 7 consecutive days or 14 days/month.

Extended stays require prior management approval and may require the guest to be added to the lease.

Yes, Minors staying long-term must be listed as authorized occupants if they are staying more then 7 consecutive days or 14 days in a month.

Parking at Garten is open and unassigned. Reserved, covered, garage, and carport parking are not available.

Garages and storage units are not available at this community.

Yes. Replacement or incidental charges are in addition to base rent and will be billed on the following month’s statement, including:

• Duplicate Key: $10 per key

• Replacement FOB: $75 1 FOB issued per lease holder

• Parking Pass Replacement: $50 Per replacement pass. 1 given per registered vehicle at move in- max 2 any additional must be charged 

Motorcycles may park in any standard parking space unless otherwise posted.

Garten offers a swimming pool, fitness center, clubhouse, outdoor gathering areas, package services, and in-home washer and dryer.

For a full list visit our Amenities Page.

Garten is located at 4225 South Tryon Street in Charlotte, NC, in the growing Lower South End (LoSo) neighborhood. Our location offers convenient access to South End, Uptown Charlotte, and major roadways, making it easy to commute, explore, and stay connected to everything the city has to offer.

Yes, Garten is surrounded by a variety of shopping, dining, and everyday conveniences. Residents enjoy close proximity to grocery stores, retail centers, and local favorites throughout LoSo and South End, along with easy access to major retailers and essential services just minutes from home.

Garten offers a truly unique living experience in the heart of LoSo, combining modern design with a strong sense of place and community. As the flagship community for Madison Communities, Garten reflects a higher level of detail, design, and lifestyle-focused living.

One of its standout features is our partnership with The Olde Mecklenburg Brewery, one of Charlotte’s most iconic breweries. Residents can enjoy a signature Garten beer crafted exclusively for the community, bringing a local, social element to everyday living that you won’t find anywhere else.

From thoughtfully designed apartment homes to curated amenities and a connection to LoSo’s vibrant brewery scene, Garten delivers a lifestyle that goes beyond traditional apartment living.

Garten is located within the Charlotte-Mecklenburg School District, with several public and private school options nearby. For the most up-to-date school zoning and enrollment information, we recommend contacting the local school district directly.